OUT NOW: 2022 State of client engagement.  Download the report

Mission Control

An Ignition blog about accounting, professional services and technology.

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Most bookkeepers and accountants would agree that keeping clients coming back is critical to success. When you're generating repeat business, you can achieve better predictability with your revenue, helping you run your firm more efficiently. And since it's typically up to 5 times less expensive to retain existing clients than to acquire new ones, having a steady stream of repeat clients also leads to higher profits. That being said, driving repeat business consistently doesn't happen by accident. Strong client retention stems from having an excellent re-engagement strategy – which is exactl...
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A rock-solid client engagement strategy should remove pain points, create a seamless process, and deliver effortless experiences. Find out h...
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Scaling your business requires preparation. Prepare a solid foundation for growth by asking yourself these key questions. One way of scal...
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One of the most effective ways to reduce business costs is by boosting efficiency. Understanding your options and having the right support...
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Rising costs are impacting businesses across the globe with many firms finding it challenging to attract and retain staff. The price of go...
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Engagement letters are essential in most professional practices, but they’re particularly important for accountants and tax practitioners. E...
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What skills do you need to become a successful accountant? If you answered ‘accounting skills’ or ‘solid mathematics skills’ you would only...
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Streamline accounts receivable process with automation
As an accountant, you know more than anyone just how critical cash flow is to a business. And the best way to keep revenue flowing is to ens...
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When you’re running a business, few things are as stressful as chasing payment for unpaid invoices. In addition to being an uncomfortable an...
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How to manage awkward client conversations for accountants and bookkeepers blog hero image
We’ve all had those awkward moments with clients. You know the ones, where they refuse to pay for out-of-scope work or you’re chasing them f...
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Workflow optimization tips for improved productivity blog hero image
As a professional service provider, you know that the success of a project depends largely on its workflow. For accountants and bookkeepers...
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“How can I attract more business?” That’s the question on every business owner’s mind as they seek to build and grow their client base. Wh...
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When a client doesn't respond, it can feel awkward and lead to endless doubts and questions on your part. By following up with them, you c...
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