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Got questions? Whether you want to learn more about Ignition, or need support, our friendly team of specialists are here to help.

For general product questions, please check out our support pages.

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Email: info@ignitionapp.com

For general questions, check out Support Center.

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Frequently Asked Questions

Ignition removes the admin associated with crucial, but time consuming administrative tasks around onboarding, billing, and client management, so you can grow your business, be more efficient, optimize your cash flow and create long lasting, win-win client relationships.
You can use Ignition for any type of billing set-up. Billing is flexible and can adjust based on your engagements or services. Ignition gives you the option of setting recurring, up-front, hourly and project based billing. Learn more here.
You can view pricing here. Ignition offers a 14 day free trial, and after that, if you choose to continue using Ignition, it is one flat monthly fee that you can cancel at any time, or you can pay annually and receive a discount.
Yes, we are dedicated to your success. When you choose to use Ignition on a Pro or Scale plan, your dedicated Customer Success Manager will support you through onboarding and training.
Although Ignition was built with accounting firms in mind, we work with a variety of professional service providers and customers across several verticals. If you are in the business of providing services and charging for recurring services, or sending out proposals, quotes, projects, and engagements, Ignition can benefit your business.
No, you don’t have to ask your clients to download another app. The client experience is seamless and all digital. All communications in Ignition are managed by emails or direct web links for proposals.

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