For many accountants and bookkeepers, the past two years have been challenging, with many working longer hours to support their clients during the pandemic.
Avoiding or delaying awkward conversations with clients has come at a significant cost to staff wellbeing within accounting and bookkeeping practices. Staff being overworked, low morale, and ultimately the loss of talent at a time when many are struggling to recruit and retain their team members, are just some of the hidden consequences of avoiding awkward client conversations, particularly around out-of-scope work.
Catch this on-demand session to learn to hear from Clare Mann—Psychologist and Comms trainer at Communicate31—and Rebecca Mihalic—Director and BusinessDEPOT—discussing the human cost of avoiding awkward client conversations, particularly around out-of-scope work, and what you can do to avoid these undesired consequences.
In this session you will learn:
- The true cost of avoiding ‘awkward’ client conversations goes beyond financial
- How avoiding awkward conversations is taking a toll on mental health
- The top four expert tips to avoid missing the human element
- How technology can help
