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Ignition blog  /  Client relationships
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CLIENTS 7 mins 29 Mar 2023

Use software to identify and manage out-of-scope work

Whether you call it ‘scope creep’, ‘requirement creep’, ‘out-of-scope’ work, or ‘kitchen sink syndrome’, if you’re an accountant or tax...
Kasey Clark
Kasey Clark

Contributor 

CLIENT RELATIONSHIPS 6 mins 24 Nov 2022

How to turn down a client (politely!)

The thrill of a new client approaching your company never wears off. It's amazing to know that your skills and reputation are noteworthy...
Michelle Timperley

Key Account Manager (APAC)  @ Ignition

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CLIENT RELATIONSHIPS 4 mins 22 Nov 2022

8 Ways to support your clients during uncertain times

Having been in practice for 25 years, I’ve seen the good times and the bad – changes to legislation, business-friendly (and unfriendly)...
Carl Reader
Carl Reader

Head of Accounting (EMEA) at Ignition and Joint Chairman  @ d&t

CLIENT RELATIONSHIPS 10 mins 22 Nov 2022

How to deal with difficult clients (and avoid them!)

Bill Gates once said, “Your most unhappy customers are your greatest source of learning”. And knowing how many times I’ve wanted to throw...
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Joshua Lance

Head of Accounting (AMER) at Ignition and Managing Director  @ Lance CPA Group

CLIENT RELATIONSHIPS 13 mins 27 Oct 2022

How to fire a bad client (politely)

Most of your clients are probably fantastic. They bring you interesting projects, they learn and adapt based on your recommendations,...
Angela Gosnell
Angela Gosnell

Global Content Marketing Lead 

CLIENT RELATIONSHIPS 8 mins 28 Sep 2022

How to re-engage clients successfully

Most bookkeepers and accountants would agree that keeping clients coming back is critical to success. When you're generating repeat...
Francesca Nicasio
Francesca Nicasio

Contributing Author 

CLIENT RELATIONSHIPS 4 mins 21 Sep 2022

The importance of engaging (and re-engaging) clients

A rock-solid client engagement strategy should remove pain points, create a seamless process, and deliver effortless experiences. Find...
Angela Gosnell
Angela Gosnell

Global Content Marketing Lead 

CLIENT RELATIONSHIPS 8 mins 31 Aug 2022

How to handle unpaid invoices (and avoid them!)

When you’re running a business, few things are as stressful as chasing payment for unpaid invoices. In addition to being an uncomfortable...
Francesca Nicasio
Francesca Nicasio

Contributing Author 

CLIENT RELATIONSHIPS 15 mins 24 Aug 2022

How to manage awkward conversations with clients: The guide for accountants and bookkeepers

We’ve all had those awkward moments with clients. You know the ones, where they refuse to pay for out-of-scope work or you’re chasing...
Francesca Nicasio
Francesca Nicasio

Contributing Author 

CLIENT RELATIONSHIPS 16 mins 15 Aug 2022

How and when to write a follow-up email after receiving no response

When a client doesn't respond, it can feel awkward and lead to endless doubts and questions on your part. By following up with them, you...
Angela Gosnell
Angela Gosnell

Global Content Marketing Lead 

CLIENT RELATIONSHIPS 7 mins 10 Aug 2022

5 Client management best practices to improve your client retention

As a service-based business, you’ve likely invested quite a bit of time, money, and effort in acquiring new clients. That’s why it’s...
Brendan Allen

Senior Account Manager (APAC)  @ Ignition

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CLIENT RELATIONSHIPS 12 mins 04 Aug 2022

How to communicate a price increase to your clients (without feeling awkward)

If you've been thinking about raising your prices, you are most certainly not alone. The current economic climate globally has many...
Angela Gosnell
Angela Gosnell

Global Content Marketing Lead 

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