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Get paid faster with client self-service payment retries

Your clients can now be notified if their payment fails and retry payment themselves.
PRODUCT 1 mins 18 Nov 2019 by Nick Dainty
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Today we’re releasing a cashflow boosting, time saving update for all our customers using Ignition Payments. Your clients will now be notified if their payment fails, allowing them to retry the failed payment themselves - which means faster turnaround of payment issues for you!

Getting businesses paid faster and more reliably is a big part of what Ignition is all about. When everything goes to plan it's a dream, but sometimes payments fail - perhaps because the client has forgotten to fund their account or maybe their credit card has expired.

With this new functionality, clients will get visibility over their rejected payment, allowing them to re-try the payment after funding their account or add a new payment method if their details are no longer correct.

With this update, you’ll spend less time contacting clients about payment issues - so you can spend more time providing an exceptional client experience.

Data from our early access program for this feature shows that clients pro-actively retry a failed payment on their own in up to 50% of cases!

How it works

Self-service payment retries are now enabled for all our customers using Ignition Payments. There’s nothing you need to do to enable it.

There are three steps to the payment retry process:

1. If a payment fails, your client will receive an email letting them know.
2. They can click through from the email to a page where they can update payment details and retry.
3. After the client retries their payment, we’ll email you to let you know.
It's as easy as 1-2-3! Clients get more visibility and you get to remove another manual task!

You can learn more about the feature by visiting our support site.

As always, we welcome your feedback and look forward to improving Ignition with each new release! Stay tuned - Onwards and Upwards!

Meet the author

Nick Dainty

Senior Product Manager  Ignition

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Published 18 Nov 2019 Last updated 28 Oct 2022