Stronger relationships = higher profits. Want to move beyond transactional services and build long-term, high-value client partnerships? In this webinar, industry experts Mark Holton (Smithink Advisory) and Sarah Lawrance (Hot Toast) will share practical strategies to deepen client relationships, enhance engagement, and unlock new revenue opportunities.
Walk away with practical learnings on how to build trust, communicate effectively, and implement value-based pricing to increase profitability—all while reducing admin and improving efficiency.
What You’ll Learn:
How to strengthen client relationships to drive retention and revenue
Effective communication techniques to move beyond compliance-based conversations
Ways to monetise deeper client engagement through value-based pricing
How to streamline engagement & admin using automation
Live Q&A with industry experts—get your questions answered!
Speakers
Sarah Lawrance
Founder and Managing Director @ Hot Toast
Mark Holton
Director, Smithink Advisory
Host
Brendan Allen
Manager, Key Accounts Team | Ignition
Brendan is senior account manager at Ignition. He has worked with client portfolios in account management roles for 14 years and has developed strategies to help deliver the best value to his customers. He enjoys building rapport through delivering best practice techniques to help scale businesses that he works with. In recent years, Brendan has sharpened his skills in the accounting and professional services ecosystem with a particular focus on improving business to client relationships. He now heads up a team of seven account managers whose primary focus is partnering with professionals globally to help build successful client management processes.
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