For many accountants and bookkeepers, the past two years have been challenging, with many working longer hours to support their clients during the pandemic.
Avoiding or delaying awkward conversations with clients has come at a significant cost to staff wellbeing within accounting and bookkeeping practices. Staff being overworked, low morale, and ultimately the loss of talent at a time when many are struggling to recruit and retain their team members, are just some of the hidden consequences of avoiding awkward client conversations, particularly around out-of-scope work.
Catch this on-demand session to learn to hear from Clare Mann—Psychologist and Comms trainer at Communicate31—and Rebecca Mihalic—Director and BusinessDEPOT—discussing the human cost of avoiding awkward client conversations, particularly around out-of-scope work, and what you can do to avoid these undesired consequences.
In this session you will learn:
- The true cost of avoiding ‘awkward’ client conversations goes beyond financial
- How avoiding awkward conversations is taking a toll on mental health
- The top four expert tips to avoid missing the human element
- How technology can help
Speakers
Clare Mann
Psychologist and Comms trainer at Communicate31
Rebecca Mihalic
Head of Accounting (APAC) at Ignition and Director | businessDEPOT
Rebecca Mihalic is a Fellow of the Chartered Accountants Australian and New Zealand and an Australian Registered Tax Agent. She has been working in public practice since 2003. Rebecca was a co-founder of Aptus Accounting & Advisory which was named the 2018 Innovator of the Year at the Australian Accounting Awards and is now a director of businessDEPOT, the 2022 Multiservice Firm of the Year. Rebecca has earned a reputation for her leadership, passion and commitment to the accounting industry and recently won 'Thought Leader of the Year' in the prestigious 2021 Australian Accounting Awards
Host
Ethan Cooney
Sales & Partnerships Manager, APAC & EMEA | Ignition
Winner of 2021 Accountants Daily 30 under 30 'Tech Innovator' award, Ethan manages strategic partnerships for Practice Ignition throughout Asia-Pacific.
He brings 8+ years of experience working within the Xero ecosystem to help accounting firms implement technology to run more efficiently, be more profitable and deliver a premium client experience.
I'm passionate about people, and a total advocate for technology. I love helping businesses create efficiencies and work more productively. On the weekends, you'll find me catching a wave, climbing a mountain or enjoying a cold drip coffee at my local cafe.
AU
