Having or avoiding awkward client conversations, whether about scope creep or late payments, is a part of everyday life – but it doesn’t have to be.
Hear from our expert panel about Ignition’s latest research insights on the cost of avoiding awkward situations, and the tools and strategies your firm can use to put an end to these
Speakers
The late Joshua Lance
Former Head of Accounting (AMER) at Ignition and Managing Director | Lance CPA Group
Josh Lance was a seasoned accounting professional who made a profound impact to elevate and uplift the accounting industry as a whole. As Ignition's former Head of Accounting in the Americas, we continue to honour Josh's legacy by sharing the insights, advice and educational content he imparted on the industry.
Marie Greene is an innovative cloud accounting industry leader. She founded Connected Accounting to reach beyond the norms expected of a financial services firm. With over a decade of experience in accounting services, Marie has a deep passion for problem-solving and love of efficient processes. Her sincere support for clients is built into Connected Accounting’s DNA—above all, she aims to liberate business owners from the everyday stresses that too often lead to burnout and frustration.
Host
Matt Kanas
VP Partnerships & Ecosystem | Ignition
Matt Kanas is a seasoned professional who serves as the VP, Partnerships at Ignition. Prior to this, he held the role of Managing Director, AMER for five years. With a proven track record of driving growth and innovation, at companies like Intuit, Matt has earned a distinguished reputation within the technology industry.
Beyond his professional accomplishments, Matt is a devoted family man who enjoys exploring his hometown, Toronto, and the world, with his wife and two sons. He has a passion for adventure and seeks to broaden his horizons by experiencing different cultures - especially traditional food and drink.
However, Matt's favourite activities are snowboarding and hiking with his family. The Kanas boys have a particular interest in discovering the local wildlife, especially salamanders at the family cottage. For Matt, these excursions represent cherished opportunities for quality family time.